At Sport Outfits Shop, we’re adventurers just like you. We understand the excitement of gearing up for your next hike, travel, or outdoor excursion. That’s why we’re committed to getting your high-performance apparel to you efficiently and ensuring you’re 100% satisfied with every purchase. Our Shipping and Returns policies are designed with your convenience and peace of mind in focus.

Shipping Your Adventure Gear

We ship our performance-driven apparel globally* to get you ready for your next adventure, no matter where you are.

*Note: We are unable to ship to some Asian countries and remote areas. Please check at checkout for availability in your region.

Order Processing

Please allow 1-2 business days for us to carefully pick, pack, and process your order before it ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (DHL or FedEx): $12.95
    • Your order will typically arrive within 10-15 business days after it leaves our warehouse.
  • Free Shipping (EMS): For all orders over $50.
    • Your order will typically arrive within 15-25 business days after it leaves our warehouse.

These timeframes are estimates and can be affected by factors beyond our control, such as customs processing.

Our Returns & Exchanges Policy

We stand firmly behind the quality of our adventure gear. If your purchase isn’t perfect, we’ll make it right.

Timeframe for Returns & Exchanges

We happily accept returns and exchanges for most items within 15 days of you receiving your order.

Condition of Items

To be eligible for a return or exchange, items must be in their original, pristine condition:

  • Unworn and unwashed
  • All original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene and safety reasons, the following items, which are worn directly against the skin, cannot be returned or exchanged unless they are faulty or incorrect:

  • Baselayer Bottoms
  • Baselayer Tops
  • Leggings
  • Performance Pants & Tights

Note: This policy does not affect your statutory rights. If any of these items are faulty or we sent the wrong product, we will gladly exchange it.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Get Authorization: We will email you a Return Authorization Number and detailed shipping instructions.
  3. Pack It Up: Securely package the item(s) in the original packaging. Include the completed returns form (which we will email to you).
  4. Ship It Back: Mail your return to the address provided. We recommend using a trackable shipping service.

    Our Returns Address:
    Sport Outfits Shop Returns
    217 Davis Lane
    ATLANTA, US 75551

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., we sent the wrong or a defective item).

After We Receive Your Return

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days.
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.
  • Original shipping fees are non-refundable.

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the original product.
  • If the new item costs more, we will invoice you for the difference.
  • If the new item costs less, we will refund the difference.
  • Standard shipping rates apply for all exchanged items.

A Note for Our International Adventurers

We love serving globetrotters! For international returns:

  • International customers are responsible for any customs fees or import taxes associated with the return.
  • Return shipping costs are the customer’s responsibility.
  • Please mark the package as “Returned Goods” to avoid additional customs charges.

Have Questions?

Our adventure-ready support team is here to help! Reach out to us at [email protected] for any questions about shipping, returns, or exchanges.

Happy Adventures,
The Sport Outfits Shop Team